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What is Afer-sale Service

1. Our services

We can provide personalized customization and diverse designs.

Mold preservation
Mold preservation

We will keep the mold for 1-2 years. If the mold is broken within 1 year, we will make a new mold for free.

Provide suggestions for better artwork
Provide suggestions for better artwork

For defective artwork, we will provide professional advice to help clients modify artwork

The design given by some customers may appear a third color in the printing process, but what should we do if this problem occurs? Don’t worry, our professional after-sales service will propose solutions for you, and tell you how to modify the drawings or color matching to avoid this problem.

Like the design in the left figure, the blue LOGO and orange background colors interact to form a third color.

If the LOGO is changed to another color, such as black, this problem will not occur.

Precautions and Unavoidable problems Informed in advance
curled

Due to the fabric, the edge will be curled after used, which is a normal phenomenon.

match 

The seam line between the two side printing can’t match 100% , It will has about 5 mm dislocation

2. We can provide personalized customization and diversified designs

We can accept OEM customization,such as product logo customization, customer packaging customization, packaging accessories, washing labels, barcode customization, etc.

We will send you some sample pictures or drawings for your reference and modification; we will provide the most suitable solution according to your needs.

3. Real-time tracking order status and timely sending of relevant infos

CUSTOMER SATISFACTION QUESTION NAIRE

4. After-sales service case:

Grade A

Client with order exceeding $ 200,000;

The loss less than $ 200: no evidence required, the payment is unconditional.
The loss in $ 400-600: the client submits pictures and video evidence, once verified, unconditional compensation.

Grade B

Client with order exceeding $ 100,000

The loss less than $ 100: no evidence required, the payment is unconditional. The loss in $ 200-400: the client submits pictures and video evidence, once verified, unconditional compensation.

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